Morning Announcements: Finding Your Most Valuable Customer, Alienation as a Marketing Strategy & the Secrets of Customer Loyalty

Hot off the Press
Do You Still Email Like It’s 1999? [Marketing Profs]
Finding Your Most Valuable Customer [Inc.]
Secrets of Customer Loyalty [Mashable]
Social Media Tips from Star Wars [Heidi Cohen]
“Want More Business? Alienate More People” [Carol Roth]
The Customer Lifecycle [KISSmetrics]
Bold New Pom Wonderful Campaign [NY Times]
Text Speak Creeping into Business [Ragan’s]

Rejected Stock Photo of the Day
Seriously pushing the limits of Casual Friday.




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